This luxury hotel in Casablanca knows what good service means
We all have to admit it. A luxury hotel can have high-tech amenities, state of the art facilities and rooms that won’t make you go out but when it comes to good service, unfortunately, not all of them can deliver. All these luxurious things are rated zero (or even negative) because good service tops it all.
When booking hotels, good service is hard to quantify because you only get to know it on the spot. Most of the comments on TripAdvisor must be from friends or friends of friends so that platform is becoming shady. Some hotels also allot a budget for reviews in websites like this because ratings can make or break their business.
Guests will always remember good service, not the fancy jacuzzi
The Kenzi Hotels has over 10 different branches all over Morocco. I’ve stayed in 4 of them and I have to be honest that Kenzi Sidi Maarouf offered the best hotel service possible. Below are some on how this luxury hotel in Casablanca is pulling off an impressive service and luxury hotel experience to their customers:
Let's talk about the hotel
Kenzi Sidi Maarouf is rated a 4-star hotel. One of Casablanca’s hotels near airport, the main clientele is business people who are on short trips and wants to enjoy a little luxury in Casablanca.
- 20-minute drive from the airport
- 15-minute drive to the city center
- Close to the main highways of Casablanca
- Very quiet because they have their own compound
The Kenzi SidiMaarouf Hotel offers 130 rooms (04 rooms for disabled people) combining comfort and modern décor, including 8 junior suites, 2 senior suites and 7 duplexes with direct dial telephone, satellite TV, air conditioning, individual safe , mini bar and a WIFI coverage in the rooms and in public areas.
The Kenzi Sidi Maarouf has a wide variety of food options inside the hotel:
Le Market. An international buffet Restaurant with 150 seats for an around the world food experience.
Kitchen Restaurant. A bistronomique experience, where the plates are well thought of and well presented, for you to enjoy affordable luxury.
The Mezzanine. A bar good for hanging out and drinking.
Kenzi Sidi Maarouf has 30 rooms including 8 junior suites, 7 duplexes, 2 senior suites, and 4 rooms for disabled people.
All rooms are equipped with a telephone, central heating and air conditioning, a mini bar, an in-room safe, a satellite TV, WIFI, a bathroom with shower, a separate toilet, a hairdryer, a terrace and an office desk.
- Reception 24/7
- A lobby with comfortable sofas
- Free WIFI
- A business center
- An upper balcony bar
- Room service
- An international buffet restaurant with 150 seats
- An “À la carte” restaurant with 50 seats
- A spa with hammam, sauna, jacuzzi and 4 private
- A fitness complex
- 5 Conference rooms with daylight for 10 to 150 people
- A rooftop pool
- Free parking
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In the Hospitality Industry, how important is excellent service?
What does great service mean to you? What are your experiences with good and bad service? Can you recommend another luxury hotel in Casablanca that has the same level of expertise? Share your thoughts and ideas in the comment box below!
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